Q: Where will you ship orders to?

A: We'll ship almost anywhere in the world via air and surface mail, this may however incur extra cost, dependant on item size, weight and just how quickly you'd like it to arrive.

Q: My Item has not arrived. What do I do now?

A: We live somewhere very remote, and sometimes it takes a little longer than usual for items to travel the distance to your door. Items can take up to 7 working days to dispatch and up to 21 to reach their destination.

Q: I've visited your shop and the Item I'd like is not on the website. Why?

A: A lot of our stock flies out the door during tourist season, sometimes we simply don't have the opportunity to advertise it online before it's completely out of stock. Depending on the item, we can usually procure it for the following season. It is however not a certainty that we can restock the item and apologise for the inconvenience.

Q: The Item I've bought is a gift. Do you offer gift-wrapping?

A: Yes, indeed we do, when going through our checkout process, you'll be prompted with an option to select gift wrapping, simply click it and your item will arrive to its destination complete with gift wrapping.

Q: I would like to purchase some of your glass ornaments/chinaware. Why are these not offered online?

A: In our experience, a lot of our very fragile items just don't make the journey intact, this includes our glass ornaments and chinaware. We take great care to package our orders adequately, but this is sometimes not enough. We will special order certain items you've seen in our shop, however we advise against this, as damaged items must be returned at the cost of the buyer. 

Q: Lost or damaged Items?

A: The Falkland Islands postal service does not insure parcels, any items lost or damaged during transit are at the risk of the buyer. We offer registered post as standard, but are unable to pursue enquires or resolve cases with couriers outside of the Islands for lost or damaged post on behalf of the buyer.

For for more information read our postage & return policy

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